Return Policy

Thank you for shopping at Pet Era! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at support@petera.store to initiate an exchange.

Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return:
To initiate a return, please contact our customer service team at support@petera.store.
Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Non-Returnable Items:
Certain items are non-returnable, including personalized products and perishable goods.
Please check the product description for any specific return restrictions.

Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at support@petera.store.

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